Refund Policy at Ezee Healthcare
At Ezee Healthcare, we are dedicated to providing high-quality assistance for medical licensing and reliable online study materials to support your licensing exam preparation.Our refund policy is structured to ensure clarity and fairness in the event of a refund request.
- Important Information About Medical Licensing
Please note that Ezee Healthcare does not issue licenses. Licensing is conducted exclusively by regulatory bodies, and typically through an applicant’s employer after they obtain eligibility from the relevant regulator. While we cannot guarantee licensing approval, Ezee Healthcare is pleased to assist eligible applicants in finding suitable employment once licensing eligibility has been secured.
- Refund Eligibility for Medical Licensing Services
We offer a money-back guarantee on our service fees for medical licensing assistance, under the following conditions:
- Scope of Refund:The refund applies only to our service charges. Fees paid to third parties (such as health authority application fees, Dataflow verification fees, exam registration fees for Prometric and Pearson Vue, etc.) are non-refundable under any circumstances.
- Refund Conditions:A refund will only be granted if the candidate can provide clear proof that a service error was made by Ezee Healthcare. Eligible errors include administrative oversights or incorrect processing on our part.
- Exclusions from Refund Eligibility
No refund will be issued in the following scenarios:
- Candidate-Related Delays or Inaccuracies:Refunds are not applicable if delays, non-compliance, or inaccuracies stem from the candidate. This includes cases such as:
- Delays in providing necessary documents or information.
- Submission of incorrect, non-genuine, or misleading documents or information.
- Failure to provide additional documents requested by the licensing authority.
- Exam Failures:Refunds will not be granted for exam failures. Licensing exams are competitive and demanding; therefore, a candidate’s results cannot be solely attributed to our service or materials.
- Changes in Health Authority Rules:Refunds will not be provided if a health authority changes its rules, requirements, or policies after the start of the application process. Such changes are beyond our control and may impact the application outcome.
- Complaints Regarding Study Materials:Our online study materials are designed to provide a strong understanding of licensing exam topics and question formats. However, due to the lack of a standardized syllabus for these exams, the materials should be used as a supplementary resource. As such, complaints about study materials will not qualify for a refund.
- Refund Process
To initiate a refund request, please submit a written request with any supporting documentation that verifies your claim. All eligible refunds will be processed for service charges only within 30 working days of the approval of your request.
- Changes to Regulatory Costs and Policies
The criteria outlined in this policy are accurate as of November 2024. Should any costs to regulatory bodies or related processes change, we will inform you accordingly.
For any questions or further clarification, please contact our support team at email: info@ezeehealthcare.com , phone: +971-553235588. We value your trust and are committed to assisting you with transparency and integrity.
