At Ezee Healthcare, we are committed to providing professional, transparent, and dedicated support for healthcare licensing services. Our refund policy is structured to ensure clarity and fairness in the event of a refund request.
Please note that Ezee Healthcare does not issue licenses. Licensing is conducted exclusively by regulatory bodies, hence we cannot guarantee licensing approval.
A refund may be considered only if there is a proven error, negligence, or service failure from Ezee Healthcare’s side that directly affects the processing of the application.
This may include:
In such genuine cases, Ezee Healthcare will review the request and process refund after internal approval.
The refund policy will not apply in cases of delays, rejection, technical issues, or regulatory rule changes that are beyond Ezee Healthcare’s control.
Refunds will also not be applicable if the delay or issue is caused by the candidate, including late document submission, incomplete or incorrect documents, fake documents, exam failure, change of plan, cancellation, or withdrawal after starting the process.
All refund requests must be submitted in writing with valid supporting details. Ezee Healthcare will review each case carefully and, upon internal approval, refund the full Ezee service charge within 7 working days.
For the Standard Package, the full Ezee service charge will be refunded. For the Premium Package, 70% of the payment will be refunded.
We offer a money-back guarantee on our service fees for medical licensing assistance, under the following conditions:
Scope of Refund: The refund applies only to our service charges. Fees paid to third parties (such as health authority application fees, Dataflow verification fees, exam registration fees for Prometric and Pearson Vue, etc.) are non-refundable under any circumstances.
Refund Conditions: A refund will only be granted if the candidate can provide clear proof that a service error was made by Ezee Healthcare. Eligible errors include administrative oversights or incorrect processing on our part.
No refund will be issued in the following scenarios:
Candidate-Related Delays or Inaccuracies: Refunds are not applicable if delays, non-compliance, or inaccuracies stem from the candidate. This includes cases such as:
Exam Failures: Refunds will not be granted for exam failures. Licensing exams are competitive and demanding; therefore, a candidate’s results cannot be solely attributed to our service or materials.
Changes in Health Authority Rules: Refunds will not be provided if a health authority changes its rules, requirements, or policies after the start of the application process. Such changes are beyond our control and may impact the application outcome.
Complaints Regarding Study Materials: Our online study materials are designed to provide a strong understanding of licensing exam topics and question formats. However, due to the lack of a standardized syllabus for these exams, the materials should be used as a supplementary resource. As such, complaints about study materials will not qualify for a refund.
The criteria outlined in this policy are accurate as of November 2024. Should any costs to regulatory bodies or related processes change, we will inform you accordingly.
For any questions or further clarification, please contact our support team at email: info@ezeehealthcare.com, phone: +971-553235588. We value your trust and are committed to assisting you with transparency and integrity.
Ezee Healthcare believes in honest service, clear communication, and professional support. This policy is designed to protect genuine applicants while ensuring that external delays, third-party decisions, or candidate-related issues are not treated as service failures by Ezee Healthcare.
